Refund & Withdrawal Policy

This policy explains how De Merry-Hill Schools handles fee refunds and pupil withdrawals. It is intended to give parents and guardians clarity when planning their child's education with us.

School fees are charged on a termly or session basis as published by the school. Fees paid for a term are generally non-refundable once the term has begun, except where the school is unable to provide the paid-for service.

Parents or guardians who wish to withdraw a pupil from the school are required to notify the school office in writing, with as much notice as possible, and ideally before the start of a new term. Fees already paid for a term in progress are not refunded on withdrawal, but the school will work with families to settle any outstanding balances or credits fairly.

Development levies, registration fees, uniform costs, and other one-off charges are non-refundable once paid, as they relate to costs already incurred by the school.

In exceptional circumstances, such as a documented medical situation or relocation, parents may apply in writing to the school's management for special consideration. Each request will be reviewed individually, and the school's decision will be communicated in writing.

Where a payment is found to be a duplicate or made in error, parents should contact the school office immediately with their payment reference for review and correction.

This is a template policy provided as a starting point. The school's management should review and adapt it, ideally with a qualified legal or financial practitioner, before relying on it as a binding document.